FAQ – Acadia Vision Clinic

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Do you offer Exchanges or Returns?

Due to the nature of the business and custom made lenses with your unique prescription and specifications, there is no exchange or refunds available on any eyewear.

How often should I do my exam?

It is recommended to have an annual eye exam if you are under 20 or over 65 years of age or have any medical conditions such as diabetes (as deemed by a doctor). You are covered for a free annual eye exam with a valid health card.

If you are between 20-65 years of age, recommended every 1-2 years.

Do you offer direct billing to my insurance company?

Yes, most major insurance companies allow us to submit and receive eligible payments electronically. Check your policy for coverage details.

Do I need an appointment?

No appointments are needed for walk-in repairs and same day service is available for most repairs, as long as we have a reasonable time that day and no special parts are needed for the order, etc.

We accept walk-in appointments for eye exams as long as we are not fully booked. In order to ensure you are taken care of, we recommend calling in advance to ensure we have a doctor available that day and time for you to be properly examined.

For any further questions, please feel free to call us and ask! We are here to help.

Do you have free parking?

Yes, parking is free within the plaza.

How much do Lenses cost?

Lens cost can vary based on the material, features, and your particular prescription. If you bring in your prescription to our store, we would be happy to discuss all available options to you.

How much do repairs cost?

Every pair of glasses repair is unique to the type of material, the frame, and the construction of the glasses.

In order to give you an exact quote, our skilled eyewear consultants would have to visually inspect and assess the repair.

Most minor repairs (if no parts or additional services are required), are generally free.

Eye Exam
Repairs & Adjustments
Glass Fitting
Blue Light Protection
Eye Safe Program
Contact Lens Order

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